Do you sell wholesale?
Absolutely! Please email us at hello@thefirstsnow.com or find our wholesale shop online at faire.com/direct/thefirstsnow.

Is there special care I need to take with my book cover?
Your book is built to last, but like all paper products, we suggest you keep it away from liquids, harsh weather, and direct sunlight. The cover’s velvet fabric is delicate and as a best practice, it should remain in a clean environment.

Do you offer returns?
We do offer returns for our greeting cards and pins.  Because our velvet books are custom and made-to-order, we do not offer returns for these items.

What is debossing?
Debossing is the process we use to imprint an image into the cover of your velvet book. Our specific process uses heat to transfer the image onto the velvet fabric.

Can I order just a solid book without a design?
No, we don't sell our luxury books without a design option.

Where do you make the books? 
All books are handmade in Oklahoma.

Where is my order shipped from?
Your books and cards are shipped straight from our studio in Oklahoma City.

How long will it take from the time I place my order to ship?
If your order is not custom, we make every effort to ship it within 7–10 business days. If you’ve placed an order for a custom book, please allow up to 14 business days for your order to ship from our studio.

What happens if my order gets lost in the mail?
To make sure your order arrives in your hands safe and sound, it’s always a good idea to insure it. Please let us know as soon as possible if you suspect your order has been lost.

Do you have rush delivery?
We are unable to guarantee a rush on the crafting process. However, if desired, you can add priority shipping to your order during checkout.

Do you ship internationally?
Yes, we sure do.